Cavalcade of Awesome

Welcome to Part II of The Saga of New Coke. If you missed Part I, then just click here. When you are all caught up, then continue reading for the exciting second part of our story. Like last time, check out the classic soda commercials at the end of today’s installment.

On April 23, 1985 the Coca-Cola Company announced its intentions to introduce a brand new, reformulated Coca-Cola to the American public, dubbed Coke, and the systematic phasing out of the original formula. The new slogan was, “The Best Just Got Better”. What should have been a glorious day about Coke came up flat, so to speak. Coca-Cola CEO Robert Goizueta was ill-prepared for an event like Coke’s giant press conference and didn’t handle the media’s probing questions very well. When asked about New Coke’s flavor, he simply responded, “[It’s] smoother, uh, uh, yet, uh, rounder yet, uh, bolder … it has a more harmonious flavor.” In reality, the formula change made original Coke taste more like Pepsi, and made it a true full-calorie version of Diet Coke. Due to Goizueta’s lack of poise, all who attended that press release left with much doubt about the prospects of Coke’s new flavor, which, not surprisingly, would affect the news stories written about New Coke in its first 30 days.
That New Coke was a complete failure from day one is the common misconception. By and large, people really liked the new formulation and continued buying Coke in their usual amounts. Where the discourse began was in the Southeast, where Coke was originally formulated and sold back in the late 1800s. People were reacting to the fact that Coke was changed, not to the bad taste of New Coke. Most of the protestors didn’t even drink soda, much less Coke; they just didn’t like the idea of Coke changing something that apparently meant something to them. The interesting thing is, if Coke, before the change, would have meant enough to these people to buy it, then the company wouldn’t have changed the formula in the first place. It’s your classic Catch-22. Due to the extremely vocal minority, it became “chic” to bash New Coke. Protestors were so vocal about not liking New Coke that anyone who did like the new formula would be scared to say so. These “coke crazies” as I call them, formed a group called Old Cola Drinkers of America which lobbied The Coca Cola Company to reintroduce the original formula. They even tried to levy a class action lawsuit against Coke (wha-huh?!) but the case was thrown out by a judge (sometimes the legal system works). People continued to be so outraged at the new formula that they were trying to obtain cases of original Coca-Cola from overseas as New Coke had not been introduced over there yet. The Coca-Cola Company was at a loss for the huge debacle they had created for themselves.

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I love soda. I mean, I REALLY love soda. It’s almost an unnatural love…..a forbidden love, if you will. Due to this, I’ve been fascinated for years by the cola wars between Coke and Pepsi. My formative years were right in the middle of the ‘80s; the Vietnam of the cola wars. During the 1980s, Coke and Pepsi threw out more gimmicks than a used car salesman trying to hawk his wares during a “Sales Event”. It was a soda lovers’ nirvana (and I don’t mean the alternative rock band). One of the more infamous ploys of this period was the introduction of New Coke. Never has a company’s promotion and decision making been so thoroughly bitch-slapped by the American public. It was embarrassing, and, in my opinion, a complete over-reaction. In this three part article, we will look at the saga of New Coke, from inception all the way to the bloody aftermath and what Coke gained or lost by their gamble. I’ll even ponder if New Coke might actually still be on the shelves…but under a different name, and at the end of each article (including this one) I’ll provide links to classic Coke and Pepsi commercials. So punch 1983 into the flux capacitor and let’s get this bitch up to 88 miles an hour because our story starts, not with New Coke…………but Diet Coke.

1983 was a tough year for Coca-Cola. For decades, Coca-Cola had been the preferred soft drink in America, but market research had proven that consumers in the early ‘80s preferred sodas with a sweeter taste than traditional Coca-Cola. Most sodas at this time were using aspartame or a similar, cheaper sweetener to flavor their drinks while Coke continued to use cane sugar or another sweetener very similar to cane sugar. Also at the time, diet drinks were becoming extremely popular as more and more people were becoming aware of the high amount of calories found in Coke, Pepsi and other soft drinks. Diet Pepsi was the current king of the low calorie, artificially sweetened soda. Years before, Coke released its own diet drink, TaB, but refused to market it as Coca-Cola because they did not want to dilute the Coca-Cola brand with more drinks, but, in essence, TaB was Diet Coke. No matter what Coke did, though, they continued to lose market share to Pepsi and they decided something had to be done about it.

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